Can I keep personal mail in Gmail?

Yes. Many teams keep personal Gmail and move only company domains and role addresses to Unbox.

Gmail shared mailbox alternatives

Gmail can approximate a shared inbox, but the usual patterns each have a sharp edge. If support@ is core to your business, a dedicated shared queue is usually cleaner than stretching consumer Gmail workflows.

Option 1: Delegation

A user grants another Gmail account access to their mailbox. It works for a personal assistant model. It is awkward for a rotating support rotation, and the “real” owner of the mailbox remains a single Google account.

Option 2: Google Groups as a collaborative inbox

Groups can distribute mail to members. Configuration is easy to get wrong, threading and ownership are weaker than a purpose-built queue, and you still live inside Workspace billing if the domain is on Workspace.

Option 3: One password, many people

Fast on day one, painful on day thirty. No clean claim model, painful offboarding, and a security review you will regret.

A dedicated shared queue

Unbox Shared Queues give each teammate their own login, access to support@, and claim-style handoffs. Pair that with domain hosting when the address should live on your brand domain — not only inside a personal Gmail.

Common questions

Can I keep personal mail in Gmail?: Yes. Many teams keep personal Gmail and move only company domains and role addresses to Unbox.

Replace the shared password

Add your domain free and put support@ on a shared queue.

Add your first domain free