Unbox.imDo support@ and sales@ cost extra seats?
On many per-user suites, every human who needs a login is a seat — and shared inboxes are awkward: either you share a password, pay for a “license” for a role address, or bolt on Groups. On Unbox, support@ and sales@ are shared queues that count toward mailbox limits on your plan, not a separate human seat tax.
Why role addresses feel expensive
Customers expect support@yourdomain.com. If your mail host bills per person, adding that address often means another login, a shared password, or a workaround that breaks accountability.
How Unbox treats shared queues
- Teammates keep their own Unbox ID and sign-in.
- They get access to the shared queue you grant.
- They claim threads so two people do not reply at once.
- The queue uses a mailbox slot on your plan; you are not buying “User: Support Bot.”
Plan for growth
Count personal mailboxes plus shared queues when you pick a plan. Free includes one mailbox; Starter and higher raise domain and mailbox caps so brands can have both you@ and support@.
Common questions
- Is a shared queue the same as an alias?
- No. An alias delivers into one mailbox. A shared queue is a team inbox several people can work, with claim-style handoffs.
Related guides
Add support@ without another seat
Start free, then upgrade when you need more mailboxes.
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